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FAQ
  • What is your shipping policy?
    Tiger Lilly Creations only ships Monday through Friday, excluding National Holidays. Orders ship within 3-5 days via USPS to the 50 United States and Washington, D.C. You should expect to receive your order within 6-10 business days. You may choose expedited shipping to arrive within 2 business days for an additional fee at check out. Expedited shipping cannot deliver to P.O Boxes and APO/FPO. Orders must be placed by 10 am, EST to ship the same day. We do ship internationally. Rates will be calculated at checkout.
  • What is your return policy?
    We get it, you ordered something and it’s not what you thought it was. Your jewelry can be returned for any reason. Send the items back to us within 30 days and we’ll refund your money. Once we receive the package, we’ll refund you via the same method of payment with which you paid. You will receive the full purchase price of your product minus any shipping fees (unless of course, it was our error). Most returns are processed within 10 business days of receipt in our office. If 30 days has passed since your purchase, we’re sorry, but we can’t accept this item as a return. Please note, Intuitive Design pieces cannot be returned. These were created specifically for you.
  • I just received my jewelry. Now what do I do?
    First you want to cleanse your crystals and stones. (See below). Then, you want to set your intention for your crystal or jewelry by sitting quietly and focusing on an area that you would like to improve or focus on in your life.
  • How do I cleanse my crystal jewelry?
    You will want to clear the energy of your piece from the many people and places it has been on its way to you. We recommend using the sun, moon or smoke from either palo santo wood or sage to energetically cleanse your jewelry.
  • What do I do if my jewelry breaks?
    We will repair your jewelry at no charge to you within the first 60 days of your purchase. You must first contact us at info@tigerlillycreations.com and we send you the appropriate form and mailing instructions. After 90 days, a Repair fee and shipping fee will apply. Please contact us at info@tigerlillycreations.com for fees and details.
  • What should I do when my intentions have been met?
    If you have moved along your path and no longer need the crystals for their original purpose, consider helping a friend. First, cleanse your piece before pacing it along.
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